Frequently asked questions

What is Nitrous Competitions?

We run online prize competitions for cash, cars, tech and more. You buy tickets to enter the competition you like, and when it closes a winner is drawn. Some competitions also include instant wins you can reveal straight away.

How do I enter a competition?

Pick a competition, choose how many tickets you want, answer the skill question, and check out. Your tickets are confirmed instantly and you'll see them in your account. You can enter as many live competitions as you like, up to any per-person limit shown on each one.

Why do I have to answer a question?

Answering a skill-based question correctly is a genuine condition of entry. It's what keeps our competitions lawful in the UK, and it applies to every entry — paid or free. If the answer is wrong, that entry doesn't qualify for the draw.

How are winners chosen?

Winners are picked by a provably-fair draw. Before sales open we publish a sealed cryptographic 'commitment' for the draw, and after the competition closes we reveal the seed behind it. That lets anyone re-check that the winning number was fixed in advance and not changed — the result can't be tampered with.

What are instant wins?

Some competitions have instant-win prizes hidden against specific ticket numbers. If your ticket matches, you win that prize right away — on top of still being entered into the main draw. Instant-win results use the same provably-fair, commit-and-reveal system as the draws.

When are draws held and how will I know if I've won?

Each competition shows its closing date and draw time on its page. Once the draw runs we'll notify winners by email and (if you've allowed it) a notification, and winners are also published on our results page. Keep your contact details up to date so we can reach you.

How do I get my prize?

Cash prizes are paid to your account balance, which you can withdraw to a verified payment method in your name. Physical prizes (cars, tech, bundles) are arranged directly with you after the draw. We may ask you to confirm your identity and age before a prize is released.

How does my balance / wallet work?

Your account has a wallet. Cash winnings go to your cash balance, which can be withdrawn. Some prizes or refunds may be given as site credit, which is a play-only balance with no cash value. The type is always made clear before you play or enter.

Can I get a refund or cancel an entry?

Once an entry is confirmed it's final and isn't refundable, because your tickets are allocated immediately. If a competition is cancelled by us, any paid entries for it are refunded to the balance they came from.

Who can enter?

You must be 18 or over and resident in the UK. We may ask you to verify your age and identity at any time, and we can withhold prizes or close accounts where eligibility can't be confirmed. One account per person.

Is paying safe?

Yes. Payments are handled by a regulated payment provider over an encrypted connection, with 3-D Secure on card transactions. We never store your full card details.

I want to take a break or set limits — what can I do?

We want playing here to stay fun. You can contact our team to set limits, take a cooling-off break, or self-exclude. Please also read our Responsible Gambling page for tools and free, confidential support.

How do I contact you?

Message us through your account or our contact options and our team will help. For anything about a specific competition, please include the competition name and your order details so we can sort it quickly.